Is my username and password case sensitive? Support Team September 28, 2018 11:55 Follow Yes, your username and password are case sensitive. Related articles Can I filter the volumes displayed in the Bid-Ask Candles? FD Traders How can I find a contract symbol? Day Trading Academy How can I view a chart? Comments 1 comment Sort by Date Votes Mario December 18, 2018 16:54 When do i receive my user and password? Since i pay, when i can trade? 0 Comment actions Permalink Please sign in to leave a comment.